Privacy Policy – 366 Solutions
1. About this policy
This Privacy Policy explains how 366 Solutions (“we”, “us”, or “our”) collects, uses, discloses and protects your personal information when you visit our website or interact with our services.
By using our website or providing us with your personal information, you agree to this Privacy Policy.
2. Who we are
366 Solutions is a Australian consultancy providing advisory and related services.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: info@366.solutions
3. What personal information we collect
The types of personal information we may collect include:
– Name and contact details (such as email address, phone number, organisation and role).
– Information you provide when you complete forms on our website (for example, contact forms or enquiry forms).
– Information about your use of our website, such as IP address, browser type, pages visited, time and date of visits, and referring website.
– Any other information you choose to provide to us in the course of our consultancy work.
We generally do not seek to collect sensitive information. If we do need to collect sensitive information, we will only do so with your consent or where otherwise permitted by law.
4. How we collect personal information
We may collect personal information:
– Directly from you, for example when you:
– submit an enquiry via our website
– contact us by email, phone or video conference
– engage us to provide consultancy services.
– Automatically when you use our website, through cookies and similar technologies.
– From third parties where you have authorised them to share your information with us, or where it is otherwise lawful for them to do so.
5. How we use personal information
We may use your personal information to:
– Respond to your enquiries and provide our consultancy services.
– Manage our relationship with you, including sending administrative information and updates.
– Operate, maintain and improve our website, services and user experience.
– Send you information about our services, events or resources where you have requested or consented to receive such communications (you can opt out at any time).
– Comply with our legal and regulatory obligations and manage or resolve disputes.
We only use your personal information for the purposes for which it was collected or as otherwise permitted by law.
6. Disclosure of personal information
We may disclose your personal information to:
– Service providers and contractors who help us operate our business and website (for example, website hosting, IT support, analytics or email services).
– Professional advisers (such as lawyers, accountants or insurers) where reasonably necessary for the operation of our business.
– Other third parties where you have authorised us to do so, or where we are required or permitted by law (for example, to regulators or law enforcement).
Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we will take reasonable steps to ensure that the recipient handles your information in accordance with applicable privacy laws and this Privacy Policy.
7. Cookies and website analytics
Our website may use cookies and similar technologies to:
– Help the site function properly and improve performance.
– Understand how visitors use the site (for example, which pages are most popular).
You can usually choose to accept or reject cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
We may use third‑party analytics tools (such as those provided by hosting or analytics services) to collect and analyse non‑identifying information about website traffic and usage trends.
8. Direct marketing
We may use your contact details to send you information about our services, updates, events or resources that we think may be relevant to you.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us at info@366.solutions.
9. Data security
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include technical and organisational measures such as access controls, password protection and secure storage.
However, no method of transmission or storage is completely secure. You use our website and provide your information at your own risk.
10. Data retention
We keep personal information only for as long as it is needed for the purposes for which it was collected, or as required by law or professional obligations.
When personal information is no longer required, we will take reasonable steps to delete it or de‑identify it.
11. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, incomplete or out of date.
To do so, please contact us at info@366.solutions with sufficient detail for us to identify and locate your information. We may ask you to verify your identity before processing your request. In some cases, we may be legally permitted or required to refuse access or correction; if that happens, we will explain why.
12. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us at info@366.solutions with details of your complaint.
We will acknowledge your complaint and work with you to resolve it. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).
13. Third‑party websites
Our website may contain links to other websites that are not operated or controlled by us.
We are not responsible for the privacy practices or content of those third‑party sites and recommend you review their privacy policies before providing any personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.
The updated Privacy Policy will be posted on our website with the “last updated” date. Your continued use of our website or services after any changes take effect will constitute your acceptance of the updated policy.
Last updated: 30 November 2025